Fighting money laundering and verifying every customer who signs up are two of the main duties any licensed gambling operator carries. This page sets out how those duties are handled on our platform, what paperwork British punters can expect during checks and why the process exists in the first place. By signing up you agree to take part in these checks when asked.
Why these checks matter
Online gambling sits in a sector that criminals try to use for cleaning illicit funds. Strict identity and transaction checks block that misuse, protect honest customers from fraud and keep the platform in good standing with regulators. The framework follows international standards set by the Financial Action Task Force, alongside the rules attached to our gambling licence.
What KYC means
KYC stands for Know Your Customer and covers the process of confirming that the person behind an account is who they say they are. The check kicks in at sign-up and may be repeated later if account activity changes or if a withdrawal crosses a set threshold. Most British punters complete the process once and never see it again unless something unusual triggers a fresh review.
Documents we may ask for
The list of accepted documents stays predictable, so most punters can put a folder together in a few minutes:
- A valid photo ID such as a passport, driving licence or national identity card, showing full name, date of birth and a clear photo.
- A recent proof of address dated within the last three months, including utility bills, bank statements or official government letters.
- A copy of the payment method used at the cashier, such as the front of a card with the middle digits hidden, or a screenshot from an e-wallet account.
- A short selfie holding the ID document, used to confirm that the person sending the paperwork matches the photo on file.
Clear scans on the first try usually clear the queue within one or two business days. Blurry photos, expired papers or screenshots from banking apps without a visible date are the main reasons for a second request.
Source of funds reviews
Larger deposits and withdrawals trigger an extra layer of checks called Source of Funds. The aim is to confirm that the money flowing into the account comes from a legitimate origin, such as salary, savings or business income. Documents accepted at this stage include payslips, tax returns, bank statements covering several months and, where relevant, sale agreements or inheritance papers.
Enhanced due diligence
Some accounts trigger Enhanced Due Diligence, a deeper review reserved for higher-risk profiles. The category includes politically exposed persons, customers from jurisdictions on international watch lists and accounts showing transaction patterns that fall outside the usual range. The extra checks may include detailed proof of wealth, business background and clarification of how funds are generated.
Transaction monitoring
Every deposit, withdrawal and bet gets logged and checked by automated systems running round the clock. Unusual patterns, sudden spikes or transactions that don’t match the customer’s profile get flagged for a manual review by trained compliance staff. Confirmed cases of suspicious activity go straight to the relevant financial intelligence unit, as our licence requires.
What customers must do
Customer cooperation is what keeps the system working as intended:
- Provide accurate information at sign-up and update the profile straight away when personal details change.
- Submit requested documents within the time window given, since unanswered requests pause withdrawals and may lead to account suspension.
- Use only payment methods registered in your own name. Funding the account with cards or wallets belonging to someone else breaks both these rules and the wider terms.
- Avoid passing money through the cashier without genuine play. Deposits followed by immediate withdrawal requests trigger automatic flags.
Data handling and retention
Documents and records gathered during checks are stored under the same security standards as the rest of the customer file, with access limited to compliance staff who need them for the job. Retention follows the legal minimum of five years from the end of the customer relationship, with longer windows where regulatory schedules require it.
Consequences of breaches
Refusing to provide requested documents, supplying forged paperwork or attempting to circumvent the checks leads to immediate account suspension. In confirmed cases of fraud or money laundering, balances are held, funds are returned to verified sources where possible, and the matter is reported to the relevant authority. The platform cooperates fully with law-enforcement requests when they arrive through proper legal channels.